We aim to get standard orders out within 24-48 hours. Please note this may take slightly longer in busy periods.
If you do not receive your order after 5-7 working days please let us know and we will get in touch with the carrier.
If your order is urgent please let us know straight away, there may be an additional charge for a speedier delivery.
Please email us at email@example.com for shipping costs for delivery to destinations outside mainland UK and worldwide orders.
Delivery charges are worked out on the size and weight of your parcel. Prices start from £2.99 and is calculated in your shopping basket.
Please be accurate when filling in your delivery address.
We will exchange or refund any item you are not completely satisfied with as long as the item is returned in its original condition within 7 days of you receiving that item. We are not responsible for the cost of postage and packaging for the return of unwanted items unless the items you have received are faulty.
You should always ask for proof of postage for any returned item as we are not responsible for items damaged or lost during transit. The cheapest postage option will be refunded in the case of a return because of a fault with the item.
To cancel an order or to claim a refund customers should contact us by telephone 01924 565230 or by email firstname.lastname@example.org. Our normal working hours are Monday to Friday 9am until 4.30pm.