Standard Order Timescales
We aim to get standard orders out within 24-72 hours. Please note this may take slightly longer in busy periods.
If you do not receive your order after 7-10 working days please let us know and we will get in touch with the carrier.
If your order is urgent please let us know straight away, there may be an additional charge for a speedier delivery.
Please email us at sales@bagsandcoversdirect.co.uk for shipping costs for delivery to destinations outside mainland UK and worldwide orders.
Delivery charges are worked out on the size and weight of your parcel. Prices start from £2.99 and is calculated in your shopping basket.
Please be accurate when filling in your delivery address.
Made To Measure Order Timescales
We estimate made to measure orders will take approximately 2-3 weeks, but we are working as fast as possible.
PLEASE MAKE A NOTE OF YOUR ORDER DATE AS WE WILL NOT BE ABLE TO CHECK THE STATUS OF YOUR ORDER UNTIL THE 3 WEEKS HAVE ELLAPSED. THIS IS SO WE CAN ALL PRIORITISE OUR EFFORTS IN GETTING ORDERS FULFILLED AS SOON AS POSSIBLE.
Courier Delivery
The couriers that we use to deliver your order will automatically try to deliver to a neighbour if you are not in. If you do not wish for your order to be delivered and left with a neighbour you will have to notify the courier when you receive the notification of the delivery by text or email. This will be to the mobile number and email you provided at the time or ordering. Or you can contact us on 01924565230 or by email sales@bagsandcoversdirect.co.uk at the time of ordering and we will make a note of this on your order.
Returns
We will exchange or refund any stock item you are not completely satisfied with as long as the item is returned in its original condition within 7 days of you receiving that item. We are not responsible for the cost of postage and packaging for the return of unwanted items unless the items you have received are faulty. A refund will be given for the cost of the unwanted returned item not the outbound postage cost. This excludes made to measure orders. Made to measure orders can only be returned if they are faulty or have been made incorrectly.
You should always ask for proof of postage for any returned item as we are not responsible for items damaged or lost during transit. The cheapest postage option will be refunded in the case of a return because of a fault with the item.
To cancel an order or to claim a refund customers should contact us by telephone 01924 565230 or by email sales@bagsandcoversdirect.co.uk. Our normal working hours are Monday to Friday 9am until 4.30pm.